What information do I need to provide when booking?

To book a pickup quickly, have the following ready when you call or fill out the form:

• Pickup address (full address, suite or floor, contact name at pickup)
• Delivery address (full address, suite or floor, recipient name)
• Description of the item (documents, packages, medical specimen, freight — and approximate size and weight)
• Required delivery time or deadline
• Your contact phone number for dispatcher callback and driver updates
• Any special handling requirements (HIPAA, cooler, biohazard, signature required)

The dispatcher can often confirm a quote and dispatch a driver while you’re still on the phone — the more detail you provide upfront, the faster your booking is confirmed.